Fastest path to a solution
Search the Help Center above first. If you found this page because something is broken, go to Troubleshooting — there is a step-by-step fix for most common problems. Support is here for issues the docs cannot resolve.

Send a support request

Use the form below to describe your issue. The more detail you provide, the faster we can help. We respond to all requests — see response times below.

Response times

We are a small team building a quality product. Here is what to expect:

General questions
Within 28 hours
Usually faster during business hours (Mon–Fri, Central Time)
Bug reports
Within 8–12 hours
Critical bugs affecting core functionality are treated as urgent
Billing issues
Within 16 hours
Charge disputes and billing errors are resolved as quickly as possible
Weekend and holiday response
Response times may be longer on weekends and holidays. For truly urgent issues (e.g. cannot access your account the morning of a busy day), include "URGENT" at the start of your message subject so we can prioritize appropriately.

Reporting a bug

A good bug report helps us fix the problem faster. When you report a bug, include as much of the following as possible:

  • What you were trying to do — e.g. "I was trying to save a new appointment"
  • What happened instead — e.g. "The page showed a blank white screen" or "I got an error message that said..."
  • Steps to reproduce — numbered steps that reliably cause the bug to happen
  • Your browser and version — e.g. "Chrome 125 on Windows 11" or "Safari on iPhone 15"
  • A screenshot or screen recording — a picture is worth a thousand words. Most phones and computers have a built-in screenshot tool.
  • When it started — did it happen suddenly today, or has it always been this way?

How to take a screenshot

  • Windows: Press Windows+Shift+S to open the snipping tool, then drag to select the area
  • Mac: Press Command+Shift+4, then drag to select the area
  • iPhone: Press the Side button and Volume Up simultaneously
  • Android: Press the Power button and Volume Down simultaneously

Feature requests

We genuinely want to build features that make your business run better. When requesting a feature, it helps us most if you explain:

  • The problem you are trying to solve — not just the feature itself, but the workflow problem behind it. "I want recurring appointments" tells us less than "I have 15 clients who get monthly lawn maintenance and creating each appointment manually takes 30 minutes per client per month."
  • How you are handling it today — are you using a spreadsheet, another app, or doing it manually? Knowing the workaround helps us understand the urgency and the right solution.
  • How many times per week or month you need this — frequency helps us prioritize.
  • Whether you know another tool that does this — if there is an existing product that handles this well, pointing us to it is helpful context.

Feature requests are reviewed by our product team and added to the consideration bucket on our roadmap. We cannot commit to building every request, but every submission is read and genuinely considered.

Account security issues

If you believe your account has been accessed without your permission, or if you have found a security vulnerability in ApptGuard, contact us immediately. In your message, include "SECURITY" at the start of the subject line so it is flagged for immediate attention.

For security issues specifically, do not post details publicly. Contact support directly and we will respond as quickly as possible.